UK Public Sector Digital Awards: 2011 winners in full

Public Sector ICT leader - Ann Moises, CIO of the Scottish Government
This category recognises the achievements of the public sector CIO, ICT manager or programme director who has demonstrated the greatest leadership of a team or a programme.

Moises is that shamefully still ridiculously rare thing – a female CIO in government – and in this case the CIO for an entire country – and depending on the outcome of the battle of wills, CIO of a country that may soon face up to a new set of challenges in its own right.

Moises was was nominated for the award of Public Sector ICT Leader of 2011 because of her work in creating a formal career development structure for the benefit of ICT staff in her charge, with mentoring, training and coaching an integral part of this process.

Her responsibilities include the development and maintenance of the infrastructure that supports the Scottish Government and a number
of its agencies and associated bodies, providing ICT systems, services and support to some 10,000 customers from Lerwick to London - and
to the Scottish Government office in Brussels.

A Fellow of the British Computer Society and a qualified PRINCE2 and MSP practitioner, our winner is the Scottish Government’s Head of the ICT Profession and also leads the e-skills UK Employer Board for Scotland, which is in charge of making sure Scotland gets the technology skills it needs to succeed.

Best Use of Social Media - Suffolk County Council Trading Standards
Social networking technologies are now a major part of the public sector. This category looks at the best use of social media technologies and techniques to improve interaction with the citizen and transparency of government.

The winner impressed the judges by making use of the full social media arsenal in the battle against rogue trading in support of consumer protection and empowerment, combining blogs, a Facebook page, Twitter feeds and GovDelivery email updates to recruit and arm a diverse range of consumers with the weapons of consumer self-protection. Since mobilising its social media campaign in June 2010, Suffolk County Council Trading Standards has received 8,100 views of its blog, 8,800 views of its Facebook page, seen 2,200 people sign up to email updates and developed a 725 strong Twitter following.

Best Sustainability Initiative - Warrington Collegiate
This category is for best practice examples of sustainability in action.

Warrington Collegiate committed to reduce CO2 in a variety of ways, including reducing incoming mains optimisation as well as installing solar panels in pursuit of renewable energy sources. Smart-metering systems have been installed which can shut down gas, electricity, water and air conditioning units automatically and recycle energy where possible.

Best example of Shared Services in Practice - MyJobScotland commissioned by Scottish Government
The shared services agenda is a critical element of the UK government’s national ICT policy. This category is for best practice examples organisations or authorities at local or central government level of sharing services to deliver lower cost, increased ROI and enhanced productivity as well as enabling those organisations or authorities to serve their citizens/clients better.

MyJobScotland reckons to save public purse £600 every 28 minutes, just on advertising costs. That’s over £17 million every year, making it the most successful local government recruitment website in the UK. By April 2011 all 32 Councils and all 
8 Fire Services in Scotland were using the site for all their vacancies.

Highly commended: NHS North Central London Cluster Procurement Cooperative commissioned by NHS Camden Services.

Best Example of Digital Transformation - Barts and the London NHS Trust
Getting services on line is a key ambition for 21st century public
sector ICT. This category is for best practice examples of the digital transformation of a public service and how it is delivered to the citizen.

This winner was a Clinical Haematology departmental initiative that grew to meet a wider hospital IT strategy.

Best Example of ICT-enabled Innovation and Enterprise

Joint winners: Legislation.gov.uk from the National Archives and NHS Camden Services for the NHS North Central London Cluster Procurement Cooperative
This category is for best practice examples of how ICT can be used to introduce new services, new business models, new ways of reaching out to citizens or of how ICT has enabled new entrants to the public sector market to deliver services and serve their citizens/clients better.

Legislation.gov.uk is the first linked data statute book in the world, which has transformed that way professionals and the public access and use legislation.

NHS Camden Services for the NHS North Central London Cluster Procurement Cooperative boasts some impressive statistics:

• £2.7 M savings in first year
• 20-30 per cent operational savings
• 200 per cent improvement in customer satisfaction rating

Best Use of ICT to Build A Fairer Society - Citizone from Preston City Council
This category looks at best practice examples of ICT being used to enable improvements in society or to correct perceived imbalances in society.

Citizone has been taking free internet training direct to the heart of people’s communities using a mobile information centre in the shape of a 7.5 tonne interactive vehicle which allows people to access services provided by a local council and its partners.

Highly commended: Professionals Online Safety Helpline commissioned by the European Commission - a helpline that tackles e-safety issues.

Best example of Commercial Innovation - Portfolio Marketplace from Nottingham City Council
How the public sector engages with its suppliers is a key priority for the current government. This category is for best practice examples of suppliers and customers developing and deploying new commercial engagement models that benefit the taxpayer.

Portfolio Marketplace is an online marketplace that allows the public sector to buy, sell and share marketing creative. Since its launch in May last year it has signed up over 170 local authorities who have uploaded over 80 marketing campaigns to the site.

Best ICT Delivery Team - Kettering Borough Council
This category celebrates the best team performance on an ICT programme in the public sector.

Kettering Borough Council sees its ICT team as “small, but perfectly formed”. Highlights of their achievements include:

• Reliable and consistent service with 99.98% up time and availability 24/7
• A respected and knowledgeable helpdesk which deals with 75% of all
  calls within 15 minutes

• In-house developed enterprise class CRM system designed specifically for
  local government with full integration into back end systems

• Full partner working programme allowing the council to transact
  electronically with the Police and Department of Work and Pensions, whilst hosting Tax Office, Registrar and NHS services
• An innovative programme of cost savings via IT integration and project work

Best example of Citizen Engagement - Neighbourhood Watch and Good Neighbours Scheme commissioned by Easy Connects
This category rewards the best example of a programme or project that can demonstrate and quantify an improvement in engagement with the recipients of the service delivery.

The winner is a partnership across South Yorkshire that brings together councils, health, emergency, voluntary groups, transport and investment agencies. Its aim is to provide simple, innovative access to information and services, particularly those in greatest need using ways everyone can use and understand.

Best Project Delivery
Joint winners: Surrey County Council for e-safeguarding and The National Address Gazetteer Database
This category recognises the most outstanding field example of public service delivery using technology.

Surrey County Council for e-safeguarding. Surrey faced up to a challenge to design and implement a system that was fit for purpose and able to respond to new legislation, the council’s changing circumstances and the continuously altering situations of children in need, at risk or in care.

The National Address Gazetteer Database (commissioned by Ordnance Survey and the Local Government Group) processes and synchronises more than 150 million records from five primary data feeds, each with a different specification, different quality protocols and different update cycles.